“THEME “Uniting the Industry – The Key to Thriving in the Next Decade”
Summit Agenda
15 October 2020
Plenary
09:00 Sponsor Video
09:20 MC Remarks:
Ms Zanele Morrison, Independent Consultant
09:25 CGCSA Co-Chair Opening Remarks:
Mr Gareth Ackerman, CGCSA Board Co-Chair & Chairman, PnP
09:40 Keynote Address and Panel:
Stronger together: Industry united for South Africa
The COVID-19 pandemic has more than ever before revealed the importance of collaboration in to achieve common goals, in this case how to implement sustainable policies and initiatives to promote economic growth. In this respect, there is no doubt that the FMCG sector is a key catalyst of creating jobs, economic growth and engaged workforce. The sector has and continues to lobby government to ensure a conducive and enabling environment to achieve these growth goals. The sector can use this opportunity to play its part to create jobs, support the development and growth of SMEs, achieve transformation and reskill workers to prepare them for the new normal post COVID-19. The aim of this panel is to discuss and explore what as an industry, we need to do to create opportunities for growth, engage with government growth issues and sharing information on policy direction and regulatory consistency.
Speaker:
Ms Totsie Khambula, Chief Executive Officer, SASSA
Panellist:
Mr Tom Mkhwanazi, Chief Executive Officer, W&R Seta
Mr David Smollan, CEO, Smollan Group
Mr Bruno Olierhoek, President, East and Southern Africa Region, Nestle (SA) Pty Ltd
Mr Gilles Antoine, Country Manager, Loreal SA
10:30 Topic:
The Ombud at Work…..Fuelled by the CPA
Product quality, fair pricing, reasonable terms and conditions, complaints handling and the speed with which companies address consumer concerns are critical to business success in the consumer goods and retail sector. The importance of transparent, consumer-oriented business practices has become even more important now as consumers have become even more aware of their rights, thanks to social media platforms where anyone can be a publisher of their story. The Consumer Ombudsman plays a critical role by being the interface between companies and aggrieved consumers. How has it aligned with evolving consumer expectations and rights, and ensured that companies not only provide quality service, but are responsive to consumer complaints. How is the Ombudsman ensuring that the CPA is implemented with fairness to both the consumer and companies, making it an enabler for fair business practices?
Speaker:
Ms Magauta Mphahlele, Ombudsman, Consumer Goods and Services Ombud (CGSO)
10:45 Giveaways
11:00 Topic:
Sustainability: Resilience and Reinvention – Change through positive action

  • Keeping up with people amidst chaos
  • Mobility and flexibility in times of disruption
  • Supply chain resilience through disruptions
  • Future of Work

There is no doubt that the ongoing COVID-19 pandemic has upended both economic and social life, and the impact has been widespread and disruptive on virtually every business across the world. What is clear is that businesses have to adapt to the so-called “new normal”, as the domino effect of the pandemic trigger changes, both positive and negative, in the way companies operate. The pandemic has disrupted business models, supply chains, health systems and life as we used to know it. Amid this chaos, uncertainty and guarded optimist, how can businesses navigate through this new way of life? What are the key lessons for businesses to ensure that they not only survive this disruption, but innovate and take positive action to achieve sustainable growth and success? What are the systemic risks and vulnerabilities that have been exposed by the pandemic, and what can businesses adapt to these changes?

Speaker:
Prof Tshilidzi Marwala: Vice Chancellor, University of Johannesburg

11:25 Topic:
Helping to Build a More Sustainable Food System
The global food system is in dire need of transformation. The world is mobilizing to embrace the UN Sustainable Development Goals, while stakeholders are all demanding more action from companies to create a better future.
In South Africa, agriculture is one of the sectors with the most potential for growth, but it faces the considerable challenges of climate change, top-soil degradation and increasing water scarcity. As this sector struggles under the weight of these, so does the food system within our country and continent.  There is no doubt that we now need more sustainable agricultural policies and methods and that this requires far greater collaboration between the private sector, government and academia, in order to play a key role in shaping our future food system.
Speaker:
Mr Eugene Willemsen: Chief Executive Officer – Africa, Middle East and South Asia, – PepsiCo International Ltd: Dubai, United Arab Emirates
11:50 Topic:
W&RSETA supporting the W&R Sector through COVID-19 pandemic
SETAS have always been considered key to the development of South Africa’ skills base, which is critical to the country’s competitiveness. Industry has however been concerned about the efficient use of levies paid to SETAS, given their calls for redoubled efforts to develop skills which remain in short supply. What has been achieved so far in ensuring the efficient deployment of funds collected from industry, and what is the success achieved thus far to grow the country’s skills base through SETAS?
Speaker:
Ms Ntombi Dludla, Chief Operating Officer, W&R Seta
12:05 Topic:
Retailing: Managing a business in a dynamic & increasingly complex environment
The retail sector continues to face new challenges due to technological evolution, macro-economic developments, competitive pressures and now the impact of COVID-19, which could well result in busines models being changed or overhauled for survival and growth. Unlocking keys to success means retailers have to not only be agile to changing industry trends, but also develop strategies to respond to disruption. As a people centric busines, it’s important to foster employee loyalty and productivity to serve the customer.
Speaker:
Mr Graham O’Connor, Chief Executive Officer, Spar Limited Group
12:15 Topic:
Harnessing e-Commerce as an Enabler for Economic Growth post COVID19 Pandemic
COVID-19 has brought to the fore the potential transformative impact of e-commerce and digital technologies. The way people interact, businesses conduct commercial transactions and governments deliver public services is expected to rapidly change over the coming years, if not decades to come. COVID-19 has accelerated the adoption and use of digital technology as companies implement remote working systems, and consumers continue to embrace the conveniences of using technology to conduct their life through online financial transactions, and purchases and ordering of products. This is an irreversible trend given the growing use of digital technology by the younger population, who account for the majority of the global population. And studies show that digital technologies have a great potential beyond improving convenience or efficiency and will play an even more indispensable role in promoting and sustaining social and economic activities across the world. The challenge is how can companies harness e-commerce as not only a business enabler, but to support economic growth post the COVID-19 pandemic? Are companies ready for this disruption and have they acknowledged the reality of e-commerce, or some are still steeped in their traditional way of doing business?
Speaker:
Mr Luc-Olivier Marquet, Chief Executive Officer, Unilever SA
12:35
12:40 Topic:
COVID-19 Impact on Business & Sustainability
Covid19 has clearly had a huge impact on the economy, on businesses in general and on views on sustainability.  Whilst the effect is profound, it is also a wakeup call to not neglect sustainability in the world reset that will surely come.  CGF has re-formed itself into 8 coalitions that we believe are ever more relevant in the world post Covid19.
Speaker:
Dr Wai-Chan Chan, Chief Executive Officer – Consumer Goods Forum (CGF), Paris, France
13:00 Topic:
SMMEs Revitalising the Township Economy
The revitalisation of the township economy in SA can create sustainable jobs, reduce inequality and address the current poverty and inequality. It can also assist in achieving labour absorption and social and economic inclusivity. However, there are challenges faced which include lack of access to funding, poor entrepreneurial skills, zoning laws, and poor infrastructure. With SA facing a worsening unemployment crisis, there is opportunity for township enterprises to absorb hundreds of thousands of black people into the mainstream economy, as workers but importantly as creators and owners of wealth. There is therefore need for national and provincial government intervention to create conducive conditions and an enabling environment to support the growth of the township economy. What are the policy, regulatory and financial interventions needed to develop township enterprises, and as community-based or localised enterprises and sustainable economic activities?
Speaker:
Mr Bonnie Sachane, PnP Franchisee, Soweto
13:15 Topic
Building Resilient Data in the Supply Chain
Good product data is at the core of increasing transparency and trust in the hearts and minds of customers. The information gathered by tracking the events that make up a product’s journey is essential for the data systems that support existing traceability solutions. Interoperability relates to different systems communicating to each other using a common language. It is only once industry gets these foundational pieces right that they can increase transparency, speed, trust, and ultimately reduce their costs, create better experiences and sell more. The retail industry is quickly responding to the changing habits of consumers, who switch seamlessly between in-store and e-commerce channels while expecting a consistent shopping experience. There is therefore need for companies to integrate store operations, delivery and inventory management in order to meet the challenges of the new omni-channel marketplace, while satisfying the expectations of consumers – before, during and after their purchase.
Facilitator:
Mr Dylan Piatti, Managing Director, The Advantage Group International
Panelists:
Ms Jenny Pather, Executive: Head of Department: Trading Bridge, Vodacom Financial Services
Ms Tracy Dennison, eCommerce IT, Unilever Africa & GS1 South Africa Council Supplier Co Chair
13:45 Summit Closure Address:
Speaker:
Mr Johann Vorster, CGCSA Co Chair & Chief Executive Officer, Clover SA
13:50 Summit End + Giveaways
“THEME “Is South Africa at a Tipping Point, how to grow business sustainably in an ever-changing environment”
Summit Agenda
06 November 2019
Plenary
07:30 Registration and Morning Tea
08:50 MC Remarks:
Ms Patricia Pillay – Executive: Sustainability, Legal & Regulatory, CGCSA
09:00 CGCSA Co-Chairman Opening Remarks
Mr Johann Voster – CGCSA Co-Chair and Clover SA Chief Executive Officer
09:10 Keynote Address and in conversation with Mr Gwarega Mangozhe:
“Is South Africa at a Tipping Point?”
Speaker:
Mr Richard Brasher: Pick n Pay, Chief Executive Officer
09:35 Topic:
Business as a Force for Good.
Speaker:
Mr Moeketsi Mbeki, Political Analyst, Author and an Entrepreneur
09:55 Topic:
How does Artificial Intelligence (AI) build efficiencies and advance business? (Drone Technology – security, farming).
Speaker:
Mr John Purchase: Chief Executive Officer, Agbiz
10:20 Morning Networking and Refreshments
10:45 Topic:
State of play of the South African Economy: A Standard & Poor’s Global Ratings Perspective.
Speaker:
Mr Konard Reuss, Managing Director: Regional Manager Africa, S&P Global Ratings
11:10 Topic:
Bringing the gap between business and government is key in response to the 4th industrial revolution.
Speaker:
Mr Aldo Van Tonder: Chief Digital Officer, AccTech Systems
11:35 Topic:
Ethical leadership driving good business practices.
Speaker:
Ms Helen Joubert: Managing Director, MARS Multisales Africa
12:00 Topic:
Tackling the scourge of growing youth unemployment in South Africa and collaborative measures to address it.
Speaker:
Ms Nicola Galombik, Yellwwoods Investments
12:25 Topic:
The consumer goods sector as catalyst for economic growth and job creation.
Speaker:
Mr Tony De Fonseca: Chief Executive Officer, OBC Group (Pty) Ltd
12:50 Topic:
Driving innovation and change through collaboration: Building Global and Local Partnerships.
Speaker:
Mr Brain Leroni: Group Corparate Affairs Executive, Massmart + Walmart
13:15 Lunch Break and Networking
Breakaway Streams Industry X.0 (Room – Indigo) Driving Sustainability and Growth (Room – Ebony) Food and Nutrition
(Room – Aquamarine)
14:00 Topic:
Doing business with a technologically savvy consumer.
Speaker:
Ms Sandiso Sibisi: Director COOiStudio
Ms Poonam Lutchman: Digital Solution, Schneider Electric
Topic:
The Future of wholesale and retail in the digisation era- reskilling the workforce in the 4IR
Speaker:
Mr Linganathan Naidoo: Director, Red Flank
Topic:
Industry’s move towards health, quality and safety for consumers
Speaker:
Ms Cindy Chin: Woolworths
Mr Patrick Lawson: Group Executive, Spur Group (Pty) Ltd
14:25 Topic:
Bridging blockchain: interoperability is essential to the future of data sharing.
Panellist
Mr Carel de Jager: BlockChain Consultant, BlockChain Academy
Mr Prabith Kalathil: Associate Vice President South Africa, Nihilent Limited
Topic:
Positioning the SMME sector to drive economic growth
Speaker:
Mr Themba Ndlovu: Executive President and Founder of Federation of Retailers (FoR)
Mr Ismail Kajee: Chairman, I-Cubed Capital
Vukile Nksbinde: Director, Department of Small Business Development (DSBD)
Topic:
Food waste… challenges and opportunities for emerging bio economy
Speaker:
 Mr Richard Swanell: Director: Wrap Global, UK
14:50 Topic:
Digital Consumer transparency – Risks and benefits?
Speaker:
Mr Miles Kubheka: Entrepreneur, Speaker & Author; Wakanda Food Forever
Topic:
Driving the demand-led skills planning system to align to industry needs
Speaker:
Ms Charis Van Der Merwe: Chief HR and Training Officer, GP Retail Operations
Topic:
Future-proof your business against imminent climate challenges
Speaker:
Ms Lorraine Jenks: Founder/CEO, Hotelstuff | Greenstuff
15:15 Afternoon Tea and Networking
15:30 Topic:
Building business models that deliver value for consumers aligned to Sustainable Development Goals (SDGs).
Speaker:
Mr Eric Leong-Son, Group Sustainability Manager, Distell
Plenary
15:55 Topic:
Leading businesses in a disrupted world.
Speaker:
Mr Johann Voster: Chief Executive, Clover SA
16:20 Topic:
South African economic trajectory way forward
Facilitator:
Gwarega Mangozhe: Chief Executive Officer, CGCSA
Panel
Mr Grattan Kirk: Chief Executive Officer, Exclusive Books
Mr Doug Smollan: Chairman, Smollan Group
Mr Tom Mkhwanazi: Chief Executive Officer, W&R Seta
Ms Nompumelelo Maisela: Acting Director Black Industries, DTI
16:50 Closing Remarks and Vote of Thanks
Mr Gareth Ackerman, CGCSA Co-chairman and PnP Chairman
17:00 Summit Ends + Networking + Cocktail + Giveaways